Topaz electronic signature pads and products are available at more than a thousand outlets worldwide.
Select an option below:
875 Patriot Drive, Unit A
Moorpark, CA 93021
Interactive LCD displays, wireless options, attached fingerprint sensors and MSRs, and many more.
End User Software FAQ
Information for end users about Topaz eSignature software
What software should I use for having my clients sign secure PDF documents on Topaz signature devices?
I updated Chrome, and SigWeb no longer captures signatures.
Chrome Version 57 or higher requires SigWeb Version 1.3 (released March 10, 2017) or higher to function. To reinstall the new version, follow these steps:
When I sign in Chrome using SigWeb, I do not see the signature as I am signing. However, I do see the signature in other browsers.
As you sign, SigWeb draws the signature into the canvas signing area in real time. Unlike other browsers, Chrome saves temporary files associated with this process on your computer. Chrome deletes these temporary files when the browser closes normally. In rare cases, when Chrome does not close normally, the files may not be deleted properly.
Delete the temporary files left by Chrome from the following folder:
After the files have been deleted, update your web server to use the latest version of SigWebTablet.js to mitigate this.
When I sign in Internet Explorer 11 using SigWeb, the signature is not rendering in the signature box when signed, but after signing and upon clicking done, the data is provided. How can Internet Explorer 11 be set to render the signature when signing?
In Internet Explorer 11, go to "Tools" - "Internet Options" - "General" - "Browser History" - "Settings". Change this to read "Every time I visit the web page".
Where are pDoc Signer and pDoc Forms Designer located on my computer?
pDoc Signer and pDoc Forms Designer are located in the folder C:\Program Files (x86)\pDoc Signer. pDoc Forms Designer is included with the pDoc Signer download. pDoc Signer creates a shortcut on the desktop; you can create one for pDoc Forms Designer after installation.
Where can I find detailed information about pDoc Forms Designer?
See the “Information” section on the pDoc Signer page to view the pDoc Forms Designer Quick Guide and User Manual.
How do I renew my expired pDoc Signer certificate?
If you receive a message in pDoc Signer that states, "Unexpected error has occurred, cannot complete this operation", download the appropriate new version of pDoc Signer for your configuration, or download the pDoc Certificate Update Program.
What is the difference between pDoc Signer for Windows Tablets and SigPlus Pro Tablet?
View the comparison page here.