Electronic Signature Software

End-User Help Documentation

These online help docs and compiled help files contain information about the usage of software in conjuntion with Topaz products:

1. Search by Frequently Asked Questions
2. Help using Microsoft Office Plugins
3. Help using Adobe Acrobat Plugins
4. Help with Serial Device Hardware
5. Help is with USB and HSB device Hardware
6. Help with Signature Tool Applications and Utilities

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Frequently Asked Questions

TROUBLESHOOTING HARDWARE

1. Which COM ports are available for use on my machine?  COM-port tester
2. I plugged in my tablet, but I don’t know which COM port it ended up on.  How can I figure out which port it is using?  Tablet Finder
3. How do I set up my Serial LCD Tablet?  LCD Serial Troubleshooting
4. My non-LCD Serial Tablet has stopped functioning, how can I get it up and running again?  Serial Troubleshooting
5. How do I correctly install my Serial-to-USB adapter to work with my Topaz tablet?  USB-serial Adapter
6. My tablet is no longer being recognized, how do I reinstall my USB drivers?  USB Uninstall
7. My Signature calibration is off, how do I recalibrate it?  LCD Field Calibration How-To
8. My USB or HSB tablet does not function with my computer.  What can I do?  USB-HSB Troubleshooting
9. How do I connect my Topaz Serial tablet to a network?  Ethernet Adapter
10. I have an LCD 4X5 and want to adjust the contrast.  How do I do that?  LCD4X5 Contrast Adjustments
    

TROUBLESHOOTING SOFTWARE

1. I receive a macro error when running the Topaz Word plug-in.  How can I get it to work?  MS Word Plugin Trusted Macros
2. How can I check to see if my Topaz Tablet is working without wondering if the problem is in the application and not the tablet?  DemoOCX
3. How can I store records taken from a PaperGem or a TrackGem.  PaperGem/TrackGem
4. How can I set up my computer to allow me to sign electronically in Adobe Acrobat?  Adobe Plug-in How-To
5. When I open my signed spreadsheet, I see the signature flash and then disappear.  How can I fix this problem?   Excel Quickload
6. I installed the Topaz MS Excel add-in, but I don’t see any Topaz buttons is my toolbar.  Excel New Toolbar
7. How can I sign MS Word and Excel documents using Topaz hardware?  Word Plug-in How-To, Excel Plug-in How-To
8. How can I change my software to accept a different tablet type without reinstalling SigPlus?  SigPlus Adjust
9. Can I save my signature as an image file?  SigTool Imager Plus

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