This page provides information about Topaz software plug-ins. Review the Topaz "Plug-in How-To" guides for additional detailed information on using this simple and powerful eSignature software.
"How-To" PDFs:
Word
Excel
Acrobat
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A1. Why is my signature image so small in MS Word?
A2. How do I fix the error: "Command only available in print layout/view" ?
A3. How do I fix the error: "Error in winword.exe" or "object invoked has disconnected from its clients" when I click the "Done" button ?
A4. How do I fix the error: "The macro cannot be found or has been disabled because of your macro security settings" ?
A5. Where do I find the Pen and Check icons in MS Excel ?
A6. When I reopen a signed and saved Excel Spreadsheet, the signature appears briefly and then vanishes. Why?
A7. How do I pre-place a blank signature into an MS Word or Excel Document, sized and positioned as needed?
A8. How do I sign with the GemSignPlus plug-in for Adobe Acrobat?
A1. Why is my signature image so small in MS Word ? Back to Top
The plug-in sizes a signature's display image using its baseline as a reference, rather than its top edge. If the cursor is immediately beneath a line of text, the plug-in will adjust its size to fit from the cursor up to the text above - only one line - rather than using any available space below the cursor. To ensure that your signature images are displayed at the proper size, make sure that you leave enough space between the cursor and any page items appearing above it before signing.
A2. How do I fix the error : "Command only available in Print Layout/View" ? Back to Top
Certain commands in the Word plug-in require that the MS Word document be displayed in "print layout" view. To fix this, simply click the "View" menu and choose "Print Layout" to continue signing.
A3. How do I fix the error: "Error in winword.exe" or "object invoked has disconnected from its clients" when I click the "Done" button ? Back to Top
NOTE: TOPAZ CURRENTLY HAS A WORK-AROUND FOR THIS ISSUE. DOWNLOAD AT http://www.topazsystems.com/Software/topazmsofficepluginspf.exe.
CONTACT TOPAZ SUPPORT FOR DETAILS - 805 520 8286 or email topaz_support@topazsystems.com
1. Close MS Word
2. Go to Start...Settings...Printers
3. Choose any printer installed from a brand other than the brand that is currently set as the default (for example, if you currently have an HP printer set as the default, make a different brand printer the default) You can easily set the printer default by right-clicking on the printer of choice and choose "Set As Default"
4. If you don't currently have any other printers installed, please go run the Add Printer Wizard (choose Local Printer and LPT1 (for the easiest route to adding a printer), and choose another brand (doesn't matter, Fujitsu, Epson, etc.)
5. Once this printer is installed, set it as the default
6. Finally, open MS Word again and retry signing.
Certain print drivers in the MS Word environment cause the tablet capture process to function incorrectly. This is especially true of HP printers.
A4. How do I fix the error: "The macro cannot be found or has been disabled because of your macro security settings" ? Back to Top
Under the "Tools" menu, choose "Macro...Security." Here, change the security level from "High" to "Medium." Click OK, close, restart MS Word. When the security level is high, macros such as the Word plug-in cannot be run.
A5. Where do I find the Pen and Check icons in MS Excel? Back to Top
Many times when installing MS Excel plug-ins, you must manually add them to your tooldbar by selecting "Tools...Add-ins" and select the checkbox "Topaz Electronic Signatures." This should cause the Pen and Check icons to appear in the Excel toolbar.
A6. When I reopen a signed and saved Excel Spreadsheet, the signature appears briefly and then vanishes. Why? Back to Top
By default Excel "fast loads" an add-in, which inhibits macros from running (this is why the signature seems to "disappear" when you first open Excel). This can be changed in the registry, by going to Start\Run, typing regedit, and clicking OK.
Next, navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Excel\Microsoft Excel
(it might be HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Excel\Microsoft Excel or )
(it might be HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Excel\Microsoft Excel)
If you have multiple options (ie, 8, 9, 10, and/or 11) check them all.
Check the OPEN (it might be OPEN1 or OPEN2, etc.) value by double-clicking the little "ab" icon next to the name OPEN. This will bring up a little window with a "Value Data" text field. If this text field value begins with /F, then delete the /F portion of this value (be sure you only delete the /F portion!) using your mouse and the delete key on your keyboard then click OK.
A7. How do I pre-place a blank signature in a Word document, sized and positioned as I need?
Back to Top
PRE-PLACING BLANK SIGNATURES
You may pre-place blank signatures in a Word documents or Excel spreadsheets by following these steps:
1. Place the cursor in the general location of the desired signature position
2. Press the pen icon (brings up the signing window), and press the Done button without signing...this will create a blank signature box
3. In the menu at the top, click on View, then Toolbars, and choose the Control Toolbox
4. There should be a new floating toolbar. In the upper-left corner of this toolbar, you'll find an icon with a triangle/pencil/ruler on it, called Design Mode. Click this icon to activate Design Mode
5. You may now use the mouse to position and size the blank signature box to your needs (A hint: holding down the ALT key while you size the signature box with the mouse will allow for fine-tuning the size.)
When finished, be sure to click again on the Design Mode icon to turn it off, and then close the Control Toolbox toolbar by clicking on the X in the corner.
You can now save your document/spreadsheet. When you open it again, you can sign the pre-placed signature as outlined below.
In order to sign these pre-placed signatures, press the Pen icon. On the right side of the signing window, you will find the Signature Select list. Choose the pre-placed signature box of choice (SigPlus1, SigPlus2, etc.), then sign, When you click Done, the signature will be placed into this signature box. (By default, you will see that the highlighted choice is New, which creates a new signature where the cursor has been positioned.)
Be sure that you use the save as... option to save the signed document/spreadsheet under a different name, leaving the original document "template" with the pre-placed blank signatures intact for the next time it is needed.
The benefits of pre-placed signature blocks are:
1. Consistent placement and size of signatures
2. Ease of use (it doesn't matter where the cursor is when you sign)
3. The time needed to complete the signing process decreases dramatically
A8. How do I sign with the GemSignPlus plug-in for Adobe Acrobat? Back to Top
Make sure that "GemSignPlus" is set as the default digital signer. To set GemSignPlus as your default:
For Acrobat 6:
Select Edit...Preferences...Digital Signatures from the menu. In the resulting window, make sure that the default method to use when signing is "GemSignPlusPlus Electronic Signature" and click "OK."
For Acrobat 7:
Select Edit...Preferences...Security...Advanced Preferences. Make sure (on both the Verification and Creation tabs) that the Default Signer to use is set to "GemSignPlusPlus Electronic Signature" and click "OK."
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