When I sign in Chrome using SigWeb, I do not see the signature as I am signing. However, I do see the signature in other browsers. How do I fix this?
As you sign, SigWeb draws the signature into the canvas signing area in real time. Unlike other browsers, Chrome saves temporary files associated with this process on your computer. Chrome deletes these temporary files when the browser closes normally. In rare cases, when Chrome does not close normally, the files may not be deleted properly.
Delete the temporary files left by Chrome from the following folder:
After the files have been deleted, update your web server to use the latest version of SigWebTablet.js to mitigate this.
When I update to Chrome Version 57 or higher, SigWeb no longer captures signatures.
Chrome Version 57 or higher requires SigWeb Version 1.3 (released March 10, 2017) or higher to function. To reinstall the new version, follow these steps:
In Internet Explorer 11, the signature is not rendering in the signature box when signed, but after signing and upon clicking done, the data is provided. How can Internet Explorer 11 be set to render the signature when signing?
In Internet Explorer 11, go to "Tools" - "Internet Options" - "General" - "Browser History" - "Settings". Change this to read "Every time I visit the web page".
When trying to create a fillable PDF form in pDoc Signer, I get an error message saying, “Signature Pad could not be initialized. Check the device connection and try again.” I didn’t realize a signature pad is required to use the software. Was pDoc Signer the correct file to download?
pDoc Signer is the .exe file for filling in forms and signing them. When you open a document in pDoc Signer, it looks for a signature pad or GemView Tablet Display that you can sign on. If it doesn’t find one, it presents the error message you saw.
To create PDFs, use pDoc Forms Designer, the software that allows you to open a PDF document and add form fields (signature fields, text fields, radio buttons, etc.) to it. Look for the file “pDoc Forms Designer.exe” (included with the pDoc Signer download) in the following location: C:\Program Files (x86)\pDoc Signer.
Where are pDoc Signer and pDoc Forms Designer located on my computer?
pDoc Signer and pDoc Forms Designer are located in the folder C:\Program Files (x86)\pDoc Signer. pDoc Forms Designer is included with the pDoc Signer download. pDoc Signer creates a shortcut on the desktop; you can create one for pDoc Forms Designer after installation.
Where can I find detailed information about pDoc Forms Designer?
See the “Information” section on the pDoc Signer page to view the pDoc Forms Designer Quick Guide and User Manual.
I am considering buying Topaz signature pads or GemView Tablet Displays. What software should I use for having my clients sign secure PDF documents on these devices?
With a signature pad, use pDoc Signer. When you click on a signature field, the pad will activate for signing.
With a GemView Tablet Display, use one of the following:
How do I renew my expired pDoc Signer certificate?
If pDoc Signer presents a message saying the signing certificate has expired or an unexpected error has occurred, please update the signing certificate by following these instructions to use the new certificate.