Topaz electronic signature pads and products are available at more than a thousand outlets worldwide.
Select an option below:
875 Patriot Drive, Unit A
Moorpark, CA 93021
Interactive LCD displays, wireless options, attached fingerprint sensors and MSRs, and many more.
Small, half- and full-page tablet displays for signing documents, displaying videos, ads, and more.
End User Software FAQ
Information for end users about Topaz eSignature software
When I sign in Chrome using SigWeb, I do not see the signature as I am signing. However, I do see the signature in other browsers. How do I fix this?
As you sign, SigWeb draws the signature into the canvas signing area in real time. Unlike other browsers, Chrome saves temporary files associated with this process on your computer. Chrome deletes these temporary files when the browser closes normally. In rare cases, when Chrome does not close normally, the files may not be deleted properly.
Delete the temporary files left by Chrome from the following folder:
After the files have been deleted, update your web server to use the latest version of SigWebTablet.js to mitigate this.
When I update to Chrome Version 57 or higher, SigWeb no longer captures signatures.
Chrome Version 57 or higher requires SigWeb Version 1.3 (released March 10, 2017) or higher to function. To reinstall the new version, follow these steps:
How do I renew my expired pDoc Signer certificate?
If pDoc Signer presents a message saying the signing certificate has expired or an unexpected error has occurred, please update the signing certificate by following these instructions to use the new certificate.